Refund policy

Cancellation Policy

Last Update: 1 July 2026

3. Cancellation of a Transaction

A transaction may be cancelled within 14 days from the day the product is received or from the day the document containing the transaction details is received, whichever is later, provided that the product has not been damaged and has not been used. Cancellation fee: up to 5% of the product price or ILS 100, whichever is the lower. A monetary refund will be given within 14 days of receipt of the cancellation notice.

Special-order products (created according to personal measurements / requirements) may not be cancelled, except in the case of a defect.

4. How to Cancel

Via the "Cancel Transaction" button on the Site, or by contacting contact@wylde-hats.com / WhatsApp 0507410963. Please state your name, order number, and reason for cancellation (optional).

5. Return of a Defective Product

In the case of a defect or non-conformity, we will bear the cost of the return and will offer a repair, a replacement, or a full monetary refund, according to your choice and the law.

6. Method of Refund

The refund will be made using the original payment method, within 14 days of receipt of the cancellation notice or of the returned product, as applicable.